shipping and return policy
Everything I offer is either made-to-order or made in small batches. Returns are very difficult for me as a small business owner, particularly in this post-Covid economy. Because of this, I accept returns for store credit only. Please contact me within seven (7) days of receiving your item to initiate an exchange. After the seven (7) day exchange window ends, all sales are final. Custom made-to-order pieces are final sale. Please double check your measurements and always feel free to email me so we can discuss the perfect size before ordering! Thank you for your understanding!
Domestic Eli & Barry packages are shipped through USPS priority mail or UPS ground. Please allow two (2) to five (5) days for your order to arrive once it has shipped.
International Eli & Barry packages are shipped through USPS First Class Mail. These packages can take up to a few weeks to arrive at your doorstep and tracking often ends once the package leaves the United States. Customs is a tricky beast and sometimes packages remain stagnant for up to a week, but I promise your package is making it’s way to you!
Items purchased with a discount (other than our welcome e-mail code) or items purchased during a sample sale are considered final sale.
lost or stolen packages
I am not responsible for lost or stolen packages, although I won’t leave you without an option for replacing your missing garment. I will file an insurance claim through USPS and, if the claim is approved, I can provide $50 back to the customer. I will also offer a substantial discount on a replacement garment. Thank you for your understanding. With that being said, there are a few steps you can take to assure that your garments arrive safely on your door step. Please take special care of tracking your package once you have been notified that is has shipped. Please do not leave your packages outside for extended periods of time. If you will be out of town when your package is set to arrive, you can either place a vacation hold through the post office or ask a friendly neighbor to grab any packages from your porch/mailbox. This will help assure that no packages are stolen.